Shipping Info
We have put a lot of focus on making sure that your home decor get delivered to our customers as quickly as possible. You will receive your order in 10 - 35 business days from the date that it is placed.
​
Please be aware our products come direct from our supplier overseas.
​
​
​
Verification
​
A confirmation email will be sent to you once the order is authorized and verified. We begin preparing your order immediately after it is verified. With this sort of time frame, it makes it difficult for us to change or cancel your order, however, we will do our best to support your request.
​
Processing
​
It normally takes 3-7 business days for us to process your order. Please note that this does not include holidays and weekends.
​
South Africa Shipping for everything but furniture
​
Shipment takes 8-35 business days to arrive, please refer to the table below for various shipping times to international destinations.
​
STANDARD EXPRESS
SHIPPING TIME(BUSINESS DAYS) SHIPPING TIME(BUSINESS DAYS)
20 - 35 Business Days. 10 - 20 Business Days.
With Detailed Tracking Information. With Detailed Tracking Information.
Need Correct Phone Number. Need Correct Phone Number.
​
* Shipping time is estimated and commences from the date of shipping, rather than the date of order, and can take longer than expected date due to invalid address, customs clearance procedures or other causes.
​
South Africa Shipping for furniture ​Please contact us so we can quote you depending on area and item interested in.
​
International Shipping TBA
​
STANDARD
SHIPPING TIME(BUSINESS DAYS)
15 - 35 Business Days.
With Detailed Tracking Information.
Need Correct Phone Number.
​
Customs and Import Tax
1. Customs & Import Tax
Customs is a government agency responsible for regulating shipments entering a country or region. All shipments being sent to and from a country or region must clear customs first.
It's always buyer's responsibilities to clear customs and pay the relevant customs duties.
​
In most countries, you have to pay taxes or duties on imported goods. Sometimes goods under a certain value, or in certain categories, however, do not incur taxes.
Rules are various from different countries. Unfortunately, there is no way for us to know the rules, regulations, customs, traditions, practices, loopholes, schemes, systems, paperwork, codes, laws, or rulings of every single country. Therefore, we cannot, and will not, offer advice about taxes in your country. As the buyer, it is your responsibility to find out relevant information before you order.
​
If you have to pay import taxes and/or additional duties and sales taxes, you shall pay that to the courier upon receipt of the package(s). We can't calculate this for you and there is no way to pre-pay for it. If you are drop-shipping or sending a gift item to someone, please make sure they are aware of the possibility of having to pay taxes when receiving the goods.
Please find information about your import taxes in your own country as much as you can before completing your order. If you find out information about import taxes in your country, and you believe there are ways to minimize the taxes you have to pay (or eliminate the taxes altogether), just tell us what you need by putting instructions (regarding labeling, packing, declarations, invoices, etc.) in the comments field during checkout. We are more than happy to follow your instructions.
​
2.Who will be responsible for clearance of the items, if the items are detained by customs？
If the items are detained by customs after the shipment leaves the seller's country, the buyer is responsible for clearance of the detained items
Products with quality problems
​
The return period is 14 days. Once your package has arrived, we encourage you to open it to check that the items meet the requirements as described. Shipping fees paid on the order is not refundable. The buyer will be responsible for the return shipping fee. Returns must be approved: Returnable items must be received by us within 14 days after approval. Returnable items must be received in their original packaging and in perfect condition (e.g. unopened and unused). Please use a carrier with tracking and signature confirmation for any return items to prevent any lost goods. Any signs of used products will not be approved for refunds and reshipment of products will be the responsibility of the buyer.
Non-returnable items include clearance (sale) items and customized items.
Items that are purchased as a set has to be returned as a set to qualify for full refund. Any items missing from the set will be deducted the full value of the items not returned.
Please review contents of order immediately after receiving. If there are any issues/damage(s) to item(s) in your order when received, please be sure to bring it to our attention within 5 days of receiving so we can resolve the issue for you.
​
You will be responsible for all return shipping fees to the specified warehouse.
.
Specific Return Policy for Customized Items-Items ineligible for returns
Our customized items. All Made-To-Order and customized items cannot be returned or exchanged.
Once the process has begun, the materials cannot be reused.
.
*Due to monitor differences, actual colors may vary slightly from what appears online.
​
